Veterinary Scheduler/Client Services Representative
Nutmeg Spay/Neuter Clinic Nutmeg Spay/Neuter Clinic Stratford, CT Stratford, CT Full-time Full-time $18 - $20 an hour $18 - $20 an hour Nutmeg Spay/Neuter Clinic is seeking a full-time Veterinary Scheduler/Client Services Representative for our busy nonprofit spay/neuter clinic.
Committed to streamlining the booking process, ensuring service accessibility, and maintaining high-quality care, our schedulers play a crucial role in facilitating appointments, gathering essential information, and setting clear expectations for pet owners regarding the spay/neuter process.
The operations of a high-volume spay/neuter clinic can be demanding, and this role will require flexibility with scheduling, including occasional weekend shifts to accommodate surgical schedules and veterinarian availability.
Responsibilities:
Schedule appointments for spay/neuter surgery for dogs or cats via phone, walk-in, or online requests.
Gather and record comprehensive and accurate information from callers during the appointment booking process.
Provide excellent, client-focused customer service.
Assist with surgery check-in and pet release.
Process payments over the phone and at the counter, ensuring accurate recording.
Complete daily clinic opening and/or closing checklist, including daily cleaning of office spaces and/or public-facing areas.
Position Requirements:
Ability to learn basic veterinary medical concepts.
Accurate gathering and relaying of information in a friendly and professional manner.
Enjoyment of being around dogs and cats.
Support for the mission of Nutmeg Spay/Neuter Clinic.
Must be able to see fine detail in various situations.
Excellent communication skills, both individually and in group settings.
Strong accuracy, detail-orientation, and customer service skills.
Technical proficiency with PC platforms, including Microsoft Office and Outlook.
Ability to answer and respond to multiple forms of communication channels and navigate a voicemail system.
Proficiency in accurately entering data into a database system.
Preferred
Qualifications:
Two or more years of reception/customer relations experience in a veterinary clinic and/or animal shelter environment.
Fluency in speaking and reading Spanish is a plus.
If you are passionate about animal welfare, possess the necessary skills, and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.
How to Apply:
Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining Nutmeg Spay/Neuter Clinic to email protected Nutmeg Spay/Neuter Clinic is an equal opportunity employer and encourages individuals from all backgrounds to apply.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Overtime Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Committed to streamlining the booking process, ensuring service accessibility, and maintaining high-quality care, our schedulers play a crucial role in facilitating appointments, gathering essential information, and setting clear expectations for pet owners regarding the spay/neuter process.
The operations of a high-volume spay/neuter clinic can be demanding, and this role will require flexibility with scheduling, including occasional weekend shifts to accommodate surgical schedules and veterinarian availability.
Responsibilities:
Schedule appointments for spay/neuter surgery for dogs or cats via phone, walk-in, or online requests.
Gather and record comprehensive and accurate information from callers during the appointment booking process.
Provide excellent, client-focused customer service.
Assist with surgery check-in and pet release.
Process payments over the phone and at the counter, ensuring accurate recording.
Complete daily clinic opening and/or closing checklist, including daily cleaning of office spaces and/or public-facing areas.
Position Requirements:
Ability to learn basic veterinary medical concepts.
Accurate gathering and relaying of information in a friendly and professional manner.
Enjoyment of being around dogs and cats.
Support for the mission of Nutmeg Spay/Neuter Clinic.
Must be able to see fine detail in various situations.
Excellent communication skills, both individually and in group settings.
Strong accuracy, detail-orientation, and customer service skills.
Technical proficiency with PC platforms, including Microsoft Office and Outlook.
Ability to answer and respond to multiple forms of communication channels and navigate a voicemail system.
Proficiency in accurately entering data into a database system.
Preferred
Qualifications:
Two or more years of reception/customer relations experience in a veterinary clinic and/or animal shelter environment.
Fluency in speaking and reading Spanish is a plus.
If you are passionate about animal welfare, possess the necessary skills, and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.
How to Apply:
Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining Nutmeg Spay/Neuter Clinic to email protected Nutmeg Spay/Neuter Clinic is an equal opportunity employer and encourages individuals from all backgrounds to apply.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Overtime Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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