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Service Manager - Commercial Team

Company Name:
Encon Heating & Air Conditioning 297
The Commercial Service Manager is mainly responsible for the Customer Experience of Encon's Commercial service clients. Overall, this individual must make decisions aligned with the values, vision, mission, and, goals of Encon. This person demonstrates integrity in their decisions, communication, and treatment of others and imparts their leadership style and values on others. He or she must think holistically while establishing an environment which encourages employees to participate and be active. As a high-ranking representative of Encon, the person should build relationships with subordinates that clearly establish a loyalty to them while setting and maintaining elevated and uncompromising standards for them. Finally, the individual will obtain formal and informal feedback from customers in order to monitor service effectiveness, identify work processes, and ensure that customer needs are met.
Leadership
The Commercial Service manager must be able to foster client relationships and have an exceptional understanding of customer service dynamics. He or she must be successful in personnel management while under some level of geographic constraints, and have a basic understanding of the psychological effects such conditions present. Additionally, they must lead technical minded individuals and will set clear, written goals that contribute to the development of the employees in their charge, the betterment of Encon, and their own personal goals.
Communication:
The Commercial Service manager must have an excellent understanding of appropriate communication with clients, peers, subordinates, and superiors. Such examples include knowing when the appropriate time to correspond via telephone instead of email or understanding when a situation warrants a site visit. Additionally, the individual should be able to put themselves in their audience's shoes (subordinate or client), and fully appreciate how their communique is being received. Finally, the candidate must demonstrate advanced writing skills.
Technical:
A technical background in the HVAC industry is strongly desired
Fiscal Management:
The Commercial Service manager will have fiscal management responsibilities. He or she should be able to comprehend basic accounting principles and must develop their own financial indicators for the Commercial clients.

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