Business analyst

Company Name:
Encon Heating & Air Conditioning 297
Encon is a privately held commercial and residential indoor comfort and energy solutions company that began in 1969. Our business has remained strong for over 40 years because of our dedication to excellence in the field of customer service. This dedication has made us Western Connecticut's premier mechanical contracting firm. Clients who insist on high quality and excellent service attract to us. We specialize in the engineering, installation, service of HVAC systems and provide energy solutions for all types of commercial projects and custom residential homes. On any given day we have more than 100 vehicles on the road with more than 200 employees working diligently toward our goals.
Reports To:Director, Business Operations
Job Description:The Business Analyst will be responsible for maintaining business critical software and hardware systems, identifying system enhancement, business process improvements using technology and developing information reporting. The job includes:
Working with end users and department managers to design business process improvement solutions.
Assisting in Identifying and recommending ongoing process improvements that improve overall operating efficiencies, effectiveness and internal controls.
Creating textual and graphical documentation of the system or process modifications.
Leading the implementation efforts of new technologies within the company.
Serving as the liaison between the end user community, ERP publisher and our hardware support vendors.
Ensuring the delivery of requested features and specifications from technical support vendors.
Reviewing, accessing and giving guidance on all new ERP (SamPro) releases and upgrades.
Coordinating software updates with our ERP publisher (SamPro), department managers and impacted users.
Evaluating data quality, identifying data errors and developing corrective action plans.
Overseeing all new system roll-outs from the planning stage through post roll-out monitoring.
Ensuring the reliability of our systems and provide support to the Director of Business Operations during a system outage.
Developing end user reports using Excel, Access or Crystal report writer.
Planning and developing end user training programs and providing one on one user training.
Provides oversight and support for the company's VOIP phone system by maintaining phone system, on-boarding of new users as well as troubleshooting issues and escalating to the support provider if necessary.
Procures and manages inventory of all IT hardware and software resources, documentation of vendor activities.
Support the company's iphone, android and tablet devices by provisioning new services and troubleshooting existing issues.
Involvement in special projects and assignments as delegated from the Director of Business Operations.
Knowledge, Skills and Abilities
Bachelor's degree in Accounting, Business Administration or Information systems
5 years experience preferred, Construction Accounting knowledge a plus.
Advanced knowledge and experience with Microsoft Excel, Access, SQL and Visio.
Strong analytical and problem solving skills.
Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Strong work ethic, a can do attitude and a team player.
Willingness to work occasionally outside of normal business hours.
The starting salary is $65,000 + DOE and potential for annual bonus.

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