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Customer Service Manager

Title:
Call Center - Customer Service ManagerAdecco is assisting a local client in recruiting for a current Customer Service Manager job in Trumbull, CT.
This is a direct hire opportunity.
As a Customer Service Manager you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services.
You will also assist each Customer Service Representatives in maintaining favorable relations with customers, Authorized Distributors, Manufacturers' Representatives and Direct Sales teams.
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If you meet the qualifications listed below please Apply Now!Responsibilities for this Call Center - Customer Service Manager job include:
- Receive/Place a high volume of inbound/outbound calls with varying degrees of questions or concerns- Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken- Use computer system to track, gather information, and/or troubleshoot the items raised by the customer- Achieve productivity standards and goals set by the company while maintaining high level of customer service- Manage the customer service business unit and the performance of a team Service Representatives and Supervisors.
Qualifications:
- BS/BA Bachelor's degree.
- Seven years+ overall Customer Service/Call Center experience at an advanced level in a contact center environment.
- Understanding of call center performance metrics and measurements mandatory.
- Computer literate - Proficient with Email and Microsoft Word- Able to work in a team environment- Clear understanding of customer satisfaction measurements and survey tools.
- Knowledge and understanding of medical equipment manufacturing industry preferredPay for this position is between 60K and 80K DOE.
This is a Direct Hire opportunity.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers.
Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Call Center - Customer Service Manager job in Trumbull, CT or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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